ORDERS

ORDER PROCESSING

Once order has been placed successfully, you will receive an order acknowledgment email. If you do not receive this email after 24 hours, please contact our Consumer care center for assistance via cs@hk.glamglow.com. Please be noted that for credit/debit card orders, we may ask you to provide additional documentation before confirming your order.

  • Orders are processed and shipped on business days only (Monday through Saturday, excluding Holidays).

  • Orders placed on Holidays or Weekend Days will be processed the following business day.

  • Orders with Standard Service are processed within 3 - 4 business days.

  • Please be noted that Delivery service will be suspended if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. In this event, Customer will be contacted to re-schedule the order delivery.

ORDER STATUS

Once your order is accepted and processed, a shipment notification email with tracking information will be sent to you and you can track your order online.

You can also access your order status and history by signing in and viewing in your account. You may also reach SF Express for status updates, Monday – Friday (9am- 6pm); at 31014916 or contact our Consumer care center for assistance via cs@hk.glamglow.com.

Check the status of your most recent orders at GLAMGLOW.com. Click on the Order Status link and login to your Account to view the status of your orders.

To track your order, click on the tracking number next to the order to view the delivery status of your order.

*Please be noted that your order should take 2-3 business days to arrive on average.

ORDER CANCELLATIONS

If you would like to cancel an online order after it has been placed, please contact our Consumer care center for assistance via cs@hk.glamglow.com. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

An order, or part of an order, may be cancelled because:

Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Consumer care advisor at cs@hk.glamglow.com.

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact our Consumer care advisor at cs@hk.glamglow.com and we will be happy to assist you.

We must limit orders to 8 of any single item, with a maximum purchase of 14 items per order.In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please contact us and we will be happy to assist.

PAYMENT OPTIONS

We accept the following payment methods:

Visa
MasterCard
Alipay
UnionPay
WeChat(PC Browser View)

We do not accept:

CODs (Cash On Delivery)

Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

At GLAMGLOW™ Online, we understand how important security is to you. When you place an order at GLAMGLOW.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome

PROMOTIONAL OFFER CODES

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

INTERNATIONAL SHOPPERS

glamglow.com.hk is currently unable to accept orders shipping to destinations outside of Hong Kong, SAR of China. We apologize for any inconvenience. Please visit our store locator.