FAQS

General Topics

Where is my order?

You can track your order or access your order history by signing in and viewing your account.

How do I change or cancel my order?

IOnce your order has been processed, we’re unable to combine or add an item to an existing order. If you would like to cancel your order, please contact our Consumer Care Centre. If your order has been shipped, please refer to Returns or contact our Consumer Care Centre.

Where can I buy GLAMGLOW products?

GLAMGLOW products are available at selected locations across Hong Kong, SAR of China. And of course, you can shop online right here at GLAMGLOW.com.

Can I return an item?

If you are not completely satisfied with your GLAMGLOW online purchase, simply return the unopened item and we will be happy to remit your account for the amount of the purchase. If you wish to return an item purchased at GLAMGLOW.com, please click here for step by step directions.

Do you ship internationally?

GLAMGLOW.com is currently unable to accept orders shipping to destinations outside of Hong Kong, SAR of China. We apologize for any inconvenience. Please visit our store locator.

Why is my favorite product discontinued? Can I still purchase it?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist you in finding a suitable alternative.

What is your returns policy?

If you are not satisfied with any product you receive from your online order, you can return it. Please click here for instructions on returning your order.

How can I get GLAMGLOW samples?

GLAMGLOW does not mail out samples by request. When you shop with us online we provide samples with our orders (when available). Also, samples are available at GLAMGLOW Counters, from time to time.

How does GLAMGLOW conduct product safety testing?

Consumer safety has always been top priority at GLAMGLOW. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by GLAMGLOW, formulations and their packaging must meet the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

GLAMGLOW employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, Research and Development works with suppliers and leading universities where research is conducted in dermatology, skin ageing, and cellular biology.

All GLAMGLOW products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf, except when required by law.

We are proud of the enviable safety record The Estée Lauder Companies, Inc. has sustained since our company was founded in 1946, and of our continued commitment to producing quality products.

I'm not receiving my email newsletters, or my Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Many programs allow you to designate specific senders as legitimate email providers, ensuring that all future correspondence will be accepted. If you have further questions, please contact us via cs@hk.glamglow.com.

Some helpful tips:

IF YOU USE AOL:
1. Open the email message.
2. Click "Add to Address" icon.
3. The name and email address from email are pre-populated in the Add Contact pop-up.
Verify that the information in these fields is correct.
4. Click "Save".

IF YOU USE YAHOO:
1. Open the email message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.

IF YOU USE HOTMAIL:
1. Open the email message.
2. Click "Save Address(es)" at the top of the message header.

IF YOU USE MSN:
1. Open the email message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."